How should I deal with dishonest online customers ?

t's only been months since I put up my cut flower delivery business. I made some modest profits on it. But lately, a number of customers claimed they didn't receive their ordered goods .But my records show the proper receipts they signed for the delivery. It's dishonesty, plain and simple.They contested the delivery from their credit card company and subsequently cancel all payments towards my account.

How should I deal with this form of dishonest act?

How should I deal with dishonest online customers ?
Are you responding to the disputes and are they through the credit card processor, directly? if you're dealing with a third party, that makes things tough.



if you're dealing with the credit card processor directly, find out what they require to secure a transaction from being reversed and make sure you have it for every sale. I'm also not above lying when dealing with liars. I handled disputes for a small business, and what the bank requested as proof, the bank GOT- whether or not we actually had it.



Most people who are lying to start out with won't fight the dispute further if they lose. After all, they know they are in the wrong.
Reply:sue them. if they signed for them. then you would win.
Reply:I think...for Every action there should be equal and opposite reaction....U better convey them in this way

tarte